Troubleshooting

# Contacting Customer Support

> Before Contacting Epson
> Help for Users in the United Kingdom and the Republic of Ireland
> Help for Users in the Middle East
> Help for Users in Scandinavia
> Help for Users in South Africa
> Help for Users in Australia
> Help for Users in Singapore
> Help for Users in Thailand
> Help for Users in Indonesia
> Help for Users in Hong Kong
> Help for Users in Malaysia
> Help for Users in India
> Help for Users in the Philippines

## Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.
For European users, check your Pan-European Warranty Document for information on how to contact EPSON Customer support.

Customer support will be able to help you much more quickly if you give them the following information:

- Product serial number
  (The serial number label is usually on the back of the product.)

- Product model

- Product software version
  (Click About, Version Info, or similar button in the product software.)

- Brand and model of your computer

- Your computer operating system name and version

- Names and versions of the software applications you normally use with your product

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## Help for Users in the United Kingdom and the Republic of Ireland

#### http://www.epson.co.uk

Visit our Internet home page for a full list of support and warranty services including:

- Register your product on-line

- Free access to the latest Epson software drivers

- Easy access to frequently asked questions

- Interactive web based support tool to help you quickly resolve support issues

- Chat directly with a support technician on-line

- Email Technical Support

#### Support Via Telephone

UK | 08704 437 766
The Republic of Ireland | 01 679 9015

#### Pre-Sales Enquiries, Literature Requests and Nearest Dealer

Home Page: | http://www.epson.co.uk
Email: | info@epson.co.uk
Telephone: | UK 08702 416 900 The Republic of Ireland 1 800 409 132

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## Help for Users in the Middle East

Some of these services may be available in English only.

#### http://www.epson.com

Select your country from our Internet home page for a full list of support and warranty services including:

- Register your product on-line

- Free access to the latest Epson software drivers

- Easy access to frequently asked questions

- Interactive web based support tool to help you quickly resolve support issues

- Chat directly with a support technician on-line

- Email Technical Support

#### Technical Support Via Email and Telephone

Email: | supportme@epson.co.uk
Telephone: | +971 4 887 2172

#### Pre-Sales Enquiries, Literature Requests and Nearest Dealer

Home Page: | http://www.epson.com
Telephone: | +971 8 004 707

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## Help for Users in Scandinavia

Some of these services may be available in English only.

#### http://www.epson.com

Select your country from our Internet home page for a full list of support and warranty services including:

- Register your product on-line

- Free access to the latest Epson software drivers

- Easy access to frequently asked questions

- Interactive web based support tool to help you quickly resolve support issues

- Chat directly with a support technician on-line

- Email Technical Support

#### Support Via Telephone

Denmark | 80 88 11 27
Finland | 0800 523 010
Norway | 800 11 828
Sweden | 08 445 12 58

#### Pre-Sales Enquiries, Literature Requests and Nearest Dealer

Denmark | Home Page: | http://www.epson.dk
Telephone: | 38 48 71 37
Finland | Home Page: | http://www.epson.fi
Telephone: | 0981 710 083
Norway | Home Page: | http://www.epson.no
Telephone: | 231 62 124
Sweden | Home Page: | http://www.epson.se
Telephone: | 08 519 92 082

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## Help for Users in South Africa

Some of these services may be available in English only.

#### http://www.epson.co.za

Visit our Internet home page for a full list of support and warranty services including:

- Register your product on-line

- Free access to the latest Epson software drivers

- Easy access to frequently asked questions

- Interactive web based support tool to help you quickly resolve support issues

- Chat directly with a support technician on-line

- Email Technical Support

#### Support Via Telephone

Telephone: | 0800 600 578

#### Pre-Sales Enquiries Literature Requests and Nearest Dealer

Home Page: | http://www.epson.co.za
Telephone: | (011) 448-2736 or 0800 005 956

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## Help for Users in Australia

Epson Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:

#### Your Dealer

Don't forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take.

#### Internet URL http://www.epson.com.au

Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, Epson contact points, new product information and technical support (e-mail).

#### Epson Helpdesk

Epson Helpdesk is provided as a final backup to make sure our clients have access to advise. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.

The Helpdesk numbers are:

Phone: | 1300 361 054
Fax: | (02) 8899 3789

We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required.

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## Help for Users in Singapore

Sources of information, support, and services available from Epson Singapore are:

#### World Wide Web (http://www.epson.com.sg)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

#### Epson HelpDesk (Phone: (65) 6586 3111)

Our HelpDesk team can help you with the following over the phone:

- Sales enquiries and product information

- Product usage questions or problem

- Enquiries on repair service and warranty

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## Help for Users in Thailand

Contact for information, support, and services are:

#### World Wide Web (http://www.epson.co.th)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.

#### Epson Hotline (Phone: (66)2-670-0333)

Our Hotline team can help you with the following over the phone:

- Sales enquiries and product information

- Product usage questions or problem

- Enquiries on repair service and warranty

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## Help for Users in Indonesia

Contacts for information, support, and services are:

#### World Wide Web (http://www.epson.co.id)

- Information on product specifications, drivers for download

- Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

#### Epson Hotline

- Sales enquiries and product information

- Technical support

Phone | (62) 21-572 4350
Fax | (62) 21-572 4357

#### Epson Service Center

Jakarta | Mangga Dua Mall 3rd floor No 3A/B Jl. Arteri Mangga Dua, Jakarta Phone/Fax: (62) 21-62301104
Bandung | Lippo Center 6th floor Jl. Gatot Subroto No.2 Bandung Phone/Fax: (62) 22-7303766
Surabaya | Hitech Mall lt IIB No. 12 Jl. Kusuma Bangsa 116 118 Surabaya Phone: (62) 31-5355035 Fax: (62)31-5477837
Yogyakarta | Hotel Natour Garuda Jl. Malioboro No. 60 Yogyakarta Phone: (62) 274-565478
Medan | Wisma HSBC 4th floor Jl. Diponegoro No. 11 Medan Phone/Fax: (62) 61-4516173
Makassar | MTC Karebosi Lt. Ill Kav. P7-8 JI. Ahmad Yani No.49 Makassar Phone: (62)411-350147/411-350148

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## Help for Users in Hong Kong

To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.

#### Internet Home Page

Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:

- Product information

- Answers to Frequently Asked Questions (FAQs)

- Latest versions of Epson product drivers

Users can access our World Wide Web home page at:

> http://www.epson.com.hk

#### Technical Support Hotline

You can also contact our technical staff at the following telephone and fax numbers:

Phone: | (852) 2827-8911
Fax: | (852) 2827-4383

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## Help for Users in Malaysia

Contacts for information, support, and services are:

#### World Wide Web (http://www.epson.com.my)

- Information on product specifications, drivers for download

- Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

#### Epson Trading (M) Sdn. Bhd.

Head Office.

Phone: | 603-56288288
Fax: | 603-56288388/399

#### Epson Helpdesk

- Sales enquiries and product information (Infoline)

Phone: | 603-56288222

- Enquiries on repair services & warranty, product usage and technical support (Techline)

Phone: | 603-56288333

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## Help for Users in India

Contacts for information, support, and services are:

#### World Wide Web (http://www.epson.co.in)

Information on product specifications, drivers for download, and products enquiry are available.

#### Epson India Head Office - Bangalore:

Phone: | 30515000
Fax: | 30515005/30515078

#### Epson India Regional Offices:

Mumbai | Phone: 28261516-17 Fax: 28257287
Delhi | Phone: 26447201/02/03/04/07/09 Fax: 26447205
Chennai | Phone: 28203940/41 -- 28218658/59 Fax: 28272463
Kolkata | Phone: 22831589/90 Fax: 22831591
Hyderabad | Phone: 55331738/39 Fax: 55328633
Cochin | Phone: 2357638/2356652 Fax: 2357950
Pune | Phone: 24335460/90 Ext 214 Fax: 24330881
Ahmedabad | Phone: 26407176/77 Fax: 26407347

#### Toll Free Telephone Support

To learn more about Epson products or to avail service support, please call 1600 440011. This is a toll-free number and can be accessed (9 A.M to 9 P.M) anywhere in the country.

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## Help for Users in the Philippines

To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:

Phone: | (63) 2-813-6567
Fax: | (63) 2-813-6545
E-mail: | epchelpdesk@epc.epson.com.ph

World Wide Web (http://www.epson.com.ph)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.

Epson Helpdesk (Phone: (63) 2-813-6567)

Our Hotline team can help you with the following over the phone:

- Sales enquiries and product information

- Product usage questions or problems

- Enquiries on repair service and warranty

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