Troubleshooting

# Using the Error Indicators

You can identify many common printer problems using the lights on the control panel. If your printer stops working and one or more control panel lights are on or flashing or the printer beeps, use the following table to diagnose and fix the problem. If you cannot fix your problem using this table, go to the next section.

Panel light state | Beep pattern | Problem
Solution
Pause |  | The printer is paused.
Press the Pause button to resume printing.
| Paper from another paper source is currently in the paper path.
Move the paper release lever back to the appropriate position and press the Load/Eject button to clear the paper from the paper path. Then set the lever to the position you want to use. Press the Pause button to turn off the Pause light, if necessary.
Paper Out Pause |  | No paper is loaded in the selected paper source.
Load paper in the printer. Then press the Pause button to turn off the Pause light, if necessary.
| The paper is not loaded correctly.
Remove your paper and reload it. See Printing on Continuous Paper for instructions on loading paper. Then press the Pause button to turn off the Pause light, if necessary.
| Paper is jammed in the printer.
Turn off the printer, open the printer cover, tear off the paper supply and turn the paper feed knob to eject the remaining paper.
Paper Out Pause |  | Continuous paper is not fed back to the standby position.
Tear off the printed document at the perforation; then press the Load/Eject button. The printer feeds the paper to the standby position. Press the Pause button to turn off the Pause light, if necessary.
| A single sheet of paper is not fully ejected.
Press the Load/Eject button to eject the sheet. Then press the Pause button to turn off the Pause light, if necessary.
| Paper is jammed in the printer.
Clear the paper jam as described in the previous page.
Pause |  | The print head is overheated.
Wait a few minutes; the printer resumes printing automatically once the print head has cooled.
All the lights on the control panel |  | An unknown printer error has occurred.
Turn off the printer and leave it off for several minutes; then turn on the printer again. If the error recurs, contact your dealer.

| = on, = flashing = short series of beeps (three beeps) = long series of beeps (five beeps)

| Note:

The printer beeps once if you press a control panel button when the corresponding function is not available.

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